Ep. 007 | Your Notes Suck (And It's Not Your Fault)

Field technicians don't have a documentation problem — they have a tools problem.

Every day, hundreds of thousands of pest control, HVAC, plumbing, and electrical techs finish a job and face an impossible choice: fight autocorrect on a tiny screen, get a useless word-for-word voice transcript, or just skip the notes entirely.

In this episode, Michael breaks down why field service documentation is broken — from autocorrect that repeats the same suggested words over and over, to voice dictation that gives you a raw transcript instead of a professional summary. And he introduces the solution he built after 40+ years in the industry: FieldScribe.

We cover:
• Why typing on a phone produces garbage notes (and it's not the tech's fault)
• The hidden problem with voice dictation — transcription is not documentation
• What happens when service records are three words long
• The first look at FieldScribe from FieldMatrix.ai

This is Part 1 of our FieldScribe series. The deep dive is next episode.

Try FieldScribe: fieldmatrix.ai/fieldscribe